Criswell Abel of the Spa at Whitefish Lake | Mover & Shaker

Criswell Abel

Criswell Abel

Spa at Whitefish Lake

Interesting things about you and the business you are in?

Spa/Company Name: Spa at Whitefish Lake

Website: www.lodgeatwhitefishlake.com/spa/

How did you end up in the industry? 15 years ago I fell in love with skin care after having my first facial…everything about the industry intrigued me, as it still does.

If you are not working…what are you doing? yoga, snow-shoeing with my two dogs, brainstorming about future ventures, traveling

Recent books or movies you’ve enjoyed? The Power of Now by Eckhart Tolle

Favorite vacation taken? Kauai

If you were not in a spa career, what would you be doing? Rescuing animals or working in the medical field.

Spa/Facility info:

What best describes your spa? Resort/Hotel Spa

Total square footage of your facility? 2,000

How many treatment rooms do you have? 6

What new treatments have you added recently? We have added the lines Naturopathica and Mio and accordingly are implementing an entirely new menu!

What is your signature treatment? Alpine Arnica Deep Tissue Massage

What percentage of your business comes from Retail sales? 10%

Anything else you would like to share? The Lodge at Whitefish lake will be expanding in 2016 to include a downtown sister property with a spa on site as well.

 

Randy Pierce of Remede Spa, St. Regis San Francisco | Mover & Shaker

Randy Pierce

Randy Pierce

Remede Spa, St. Regis San Francisco

Interesting things about you and the business you are in?

Spa/Company Name: Remede Spa, St. Regis San Francisco

Website: stregissanfrancisco.com

How did you end up in the industry? After graduating with a degree in Anthropology I took a vacation in Orlando. Instead of going to grad school, I decided to stay in Orlando for a while and take some time off from school, so I needed a job. A friend’s roommate was recreation manager at one of the hotels and told me to go apply. When I went to apply, the human resources director asked me if I wanted to sell hot dogs to screaming kids on a pool deck under the hot Florida sun, or work in air-conditioning. I opted for the air-conditioning. That job happened to be in the Gentlemen’s locker room of the spa where I would be an attendant. 20 years later, I am at my 7th spa, with the best job in the hotel, in an incredible industry and I couldn’t see myself doing anything else.

If you are not working…what are you doing? When I am not in a suit and tie for work, I let out my alter ego of a recovering tech addict either playing with computer parts or reading about the latest and greatest to come out in tech gadgetry.

Recent books or movies you’ve enjoyed? 1491 – The Americas Before Columbus

Favorite vacation taken? Bahia Beach, Puerto Rico

If you were not in a spa career, what would you be doing? Probably a professor of Archaeology at some university teaching courses while writing my next book on cultures and civilizations long disappeared.

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 9,000

How many treatment rooms do you have? 9

What new treatments have you added recently? PCA Peel for more medical grade results

What is your signature treatment? St. Regis Stillness Ritual

What percentage of your business comes from Retail sales? 15-17%

 

Tiffany Cameron of The Spa at Sun Valley Resort | Mover & Shaker

Tiffany Cameron

Tiffany Cameron

The Spa at Sun Valley Resort

Interesting things about you and the business you are in?

Spa/Company Name: The Spa at Sun Valley Resort

Website: www.sunvalley.com/the-spa

How did you end up in the industry? I started out as a massage therapist from UCMT and gradually worked my way into lead therapist, spa manager, then the spa director position. I wanted to help people feel whole…and travel.

Recent books or movies you’ve enjoyed? I’m a sucker for books. I recently read, “And the Mountains Echoed” by Khaled Hosseini.

Favorite vacation taken? Parrot Tree Resort, Honduras

If you were not in a spa career, what would you be doing? I would be in medicine. Pediatrics to be specific. I was in school studying natural sciences with the intention of moving into medicine, when a friend of mine was discussing the health benefits of massage with premature babies. I was so intrigued, I took time off school to attend massage thinking I would be able to incorporate some piece of it into my practice. I feel in love with the industry and never looked back. Best decision ever!

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 20,000

How many treatment rooms do you have? 15

What new treatments have you added recently? Our spa opened in June of 2015. As such, every treatment is new to our resort. But I’m very excited about additional changes that will be gracing our menu for the summer of 2016. New facial product and body lines will be added. Additionally, our nearly 2,000 sq feet of retail space will have more product lines added to it.

What is your signature treatment? White Cloud Massage. Customized with your choice of aromatherapy and modalities offered by the technician

What percentage of your business comes from Retail sales? 14.92% and growing!

Anything else you would like to share? The Sun Valley resort is a luxurious family friendly resort. Recently voted the #1 ski resort in the U.S. But in my opinion…the summers are phenomenal!

 

Michael Conte of Meadowood Napa Valley | Mover & Shaker

Michael Conte

Michael Conte

Meadowood Napa Valley

Interesting things about you and the business you are in?

Spa/Company Name: Meadowood Napa Valley

Website: www.meadowood.com

How did you end up in the industry? I spent 15 years on the stage as a professional musical theater actor and was ready for a change. I lost my father to cancer when I was 26 and so when I was exploring new careers I knew I wanted to explore holistic alternative therapies to help people. In 2005 I went back to school to become a Holistic Health Practitioner.

If you are not working…what are you doing? Living in beautiful Napa Valley I enjoy wine tasting, cooking, entertaining and game nights! I love to take dance class, photography and enjoying nature while riding my bike.

Recent books or movies you’ve enjoyed? I like to read or watch things that are funny or happy. I recenlty read Naked by David Sedaris

Favorite vacation taken? Barcelona and Sitges, Spain

If you were not in a spa career, what would you be doing? I’d be back on the floorboards or an interior designer

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 14,000

How many treatment rooms do you have? 8

What new treatments have you added recently? We just added a new treatment designed for men called Awaken. It’s designed to invigorate the senses while relaxing tight muscles and increase range of motion through stretching, trigger point work, hot towels and specialty organic products.

What is your signature treatment? The Essential Journey

What percentage of your business comes from Retail sales? 24%

 

Q & A with the DSA | Featuring Sharon Krout from Bodyworkmall

Sharon Krout

Sharon Krout

Project Manager of Spa Development / Sales at Bodyworkmall

bodyworkmall-logo-web

Interesting things about you and the business you are in?

Company Name: BodyworkMall, Division of Steiner Management Services, LLC.

Website: http://www.bodyworkmall.com

Title: Project Manager of Spa Development / Sales

Years in the Industry: 30

Please note the top 3 unique things people should know about your business.  Bodyworkmall can streamline purchasing for all of your spa and salon equipment, products and supplies at guaranteed lowest prices.
Bodyworkmall offers expert consultation on all of your equipment and installation needs.
Bodyworkmall offers concierge service throughout the entire purchasing process.

What do your clients tell you they love about your business and how you operate? Here are some of my LinkedIn postings from my customers~
1) Sharon is caring and does what she says she is going to do in a timely manner. She knows her product and how best to serve your needs. And, she has a good sense of humor!
2) Sharon Krout is a delight to work with. Having worked with her for years, she has never let me down. She has always provided the best solution for my clients. Whether it is an immediate need, or a project that is months/years away, Sharon has always delivered on time.
3) I highly recommend Sharon Krout for any Spa, Medical, Health or Fitness project that requires reliable, high grade USA manufactured treatment tables and accessories. Sharon’s warm personality and extensive product knowledge, combined with her ability to listen and understand exactly what the user needs are in relation to the equipment being purchased, make her a pleasure to do business with. I have personally worked closely with Sharon on projects in USA and internationally with tight deadlines, and she has consistently delivered on any promises made…shipping, delivery dates, extended warranties, custom orders.
4) Sharon is a dynamic woman with a natural warmth and charisma that I find people gravitate to. Sharon takes time to listen, research and offer her customers every option that is right for them and their business. She will not undersell or oversell you, but always ensure you have the best quality for the absolute lowest price and stands behind her product 100%. I have observed and interacted with Sharon at presentations, shows, trainings and in meetings and I must say that she is a true professional with the utmost integrity.
5) Sharon is a pleasure to work with in every sense. I appreciate her intimate knowledge of massage and spa, and have been the fortunate recipient of her wisdom derived from 20+ years experience in this field. It’s an honor to work with someone like Sharon, who embodies such a high degree of integrity, knowledge and great sense of humor!
6) Sharon is by far one of the most exceptional people to work with in the spa industry. I have had the pleasure of doing business with Sharon for many years now and her thorough approach and genuine concern for our clients has translated into a strong working relationship that I am very proud of! Sharon is a true powerhouse in the spa world and one of our greatest allies in this industry!

What trends do you see coming this year? I am noticing increased awareness of more people concerning their health and overall total wellness. More people genuinely understand the impact that stress, poor diet, lack of nutrition, smoking, etc. have on the human condition and their quality of life. Many are seeking new techniques and venues to deal with these challenges. Spa clients are looking for measurable and sustainable results as well as a meaningful life-extending experiences. Many Lifestyle Coaches are moving spa customers to wellness treatments such as Yoga, Ayurveda, Reiki and Polarity. More spas are providing educational classes to promote mental, spiritual and physical well-being, along with the more traditional stress reduction modalities. There is an uptick in the use of therapeutic bodywork in water as more spas offer such therapies as Water Shiatsu, Veechi and Water Dance. As more modalities are offered, more clients will want to use the spa facilities as they expand into these emerging market segments.

If you are not working…what are you doing? I enjoy spending time with my family, traveling and riding my motorcycles. I overheard my Grandson telling one of his friends~ “My Grandma rides a Harley…Yours knits” I found this hysterical!

Favorite vacation taken? This past Christmas…my husband and I decided rather than buy a bunch of Christmas gifts that are not needed… we would instead take our children and grandchildren to the Outer Banks this summer. We rented a house on the beach and we are all looking forward to our upcoming June vacation. I can not think of a better gift than to share time and make memories with those we love most.

Anything else you would like to share? I am very excited to be part of the Bodyworkmall team! I look forward to my new challenge. In my new role I am responsible for global Project Management of Spa Development and Sales. I will be focusing on developing partnerships with consultants, architects, hotels, schools, franchises and the leaders in the Spa and Wellness Industries. Do not hesitate reaching out to me if I can be of any assistance… It will be my pleasure to earn your business!!

 

Leah Crump of the Ocean Pearl Spa | Mover & Shaker

Leah Crump

Leah Crump

Ocean Pearl Spa

Interesting things about you and the business you are in?

Spa/Company Name: Ocean Pearl Spa

Website: http://www.oceanpearlspa.com

How did you end up in the industry? After moving to San Diego from Portland, OR in 2013, I made some friends with Holistic Health students. They encouraged me to check out their school and I did! I thought I was already on my career track as a Food and Beverage operator, but I absolutely fell in love with the wellness world. I completed my Holistic Health Practitioner Degree with specializations in Shiatsu, Western Massage, and Whole Foods Nutrition. Fast forward 12 years and I am still completely in love with our industry and community.

If you are not working…what are you doing? Family and friends are everything. We cook, hike, and take advantage of the beautiful year round beach weather here in San Diego, CA. There are always at least 3 books and a Kindle on my nightstand – I especially love a good historic fiction or sci-fi to get my mind off the day!

Recent books or movies you’ve enjoyed? I just finished Let the Tornado Come by Rita Zoey Chin – this memoir pulled me in deeply and touched every parts of my mind.

Favorite vacation taken? My honeymoon – we were young, pregnant and we went to Palm Springs. We were on the edge of our lives together and everything was possible. The desert is always so special to me because it evokes all the memories of that first trip together!

If you were not in a spa career, what would you be doing? I dabbled in Journalism in college and actually wrote for the paper and other publications. I find a great attraction to the life of international world reporting and would probably find myself in the middle of a great story.

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 4,800

How many treatment rooms do you have? 9

What new treatments have you added recently? I just created an 80 minute Youthful Glow Body Treatment which incorporates a lemon rose sugar scrub, an anti-aging wrap (with delicious scalp, neck and shoulder massage), and an organic rose infused lotion application.

What is your signature treatment? Our Signature Ocean Pearl Massage is an 80 minute full body massage with the use of a heated herbal poultice over each body area.

What percentage of your business comes from Retail sales? 8-12% on average

Anything else you would like to share? Thank you for your partnership!