What’s an experience anyways?

Have you ever walked into a salon or spa and automatically you can tell that they have their stuff together? From the aromatherapy scents that are drifting through the air, to the drinking water that is filled with various fruits, to the clean and spotless environment as well as the soft relaxing music that you can hear? I know I have and I love it. Perhaps you have an appointment to get a massage or skin care service and as you are walking through the hallway, there is a sweet silence and low lighting that gets you mentally prepared to receive the best service from a qualified professional. And after you receive your service, you are then escorted to compensate for your experience? You are so impressed that you sign up for a membership, monthly e-newsletters, and make future appointments. You cannot wait to tell all your friends about your amazing experience.

That my friends is how every customer should feel when they enter and exit your salon or spa. That is a great example of a customer experience. I must ask you, does your organization have a customer experience plan in place? If not, it is certainly not too late to establish one. Here are a few guidelines to help you get started:

1. Make the experience unforgettable. And I mean unforgettable in a great way! It doesn’t have to be expensive or costly, but a lot of businesses forget that people pay for an experience. People no longer want to wait 30 minutes to be seen by their service professional. Be on time and start the appointment at the schedule time.

2. Listen to your guest. It seems that nowadays everyone wants to get a word in and the last word at that. The guest is coming to you to relax, unwind, and relieve some stress. Don’t talk over them. Let them lead the conversation.

3. Exceed their expectations. That’s right! Go above and beyond their expectations. I always ask each of my new guests what their expectations of the appointment is and we go from there. After, I ask, have I exceeded their expectations. If they say no, that gives me an opportunity to address the issue and provide a solution.

There’s nothing like an amazing customer experience that will keep your customers coming back for more! Plus, they will most likely share their positive experience with their friends and family, which will result in more income for you!

How Aromatherapy Can Make You Smarter

Are you all jittery, impatience, irritable, and restless? Do you feel like you aren’t making the perfect decisions in particular situations? I, too, underwent through a similar phase last year. While handling workplace and family issues, I was spiraling out of control.

I went through some soul searching and discovered that I needed to take care of myself. I had to ensure I bequeathed myself some pampering. Guess what? The pampering worked! I found that aromatherapy helped me improve my psychological status and hence my overall performance. Let me take you through some tips to getting back your control.

Administering Essential Oils

Aromatherapy works by helping you unwind. The explicit essential oils are extracted from herbal plants. They have powerful properties that need diffusion for uptake by the body. You need to be well informed when choosing a good diffuser.

When reviewing the best oil diffuser, consider various characteristics. You will need to contemplate the relationship between the type of oil and the water capacity. Other important considerations are the diffusers operating time, and timer options. Some even come with a warranty, and automatic shut offs! The more the options you have, the better for you.

How Aromatherapy Works

The pleasant odors from your oils will travel to the brain and have an awesome effect. In the hippocampus of the brain, they will improve long-term memory. Others will travel to the cingulate gyrus and ensure improved attention spans and circulatory system. The chemical processes involved have advanced positive effects on the brain's mental status. That adds up to better judgment and balanced outputs.

According to documentation by the University of Maryland medical center, lavender stimulates the brain. It also calms you down during those moments of anxiety. Now, don’t you think a calm mind will work smart too?

Essential Oils with Psychological Enhancement Powers

When you are vexed, jumpy, and simply have no motivation, you need to grab some lavender oil. Lavender primarily ensures that you get enough sleep for the rejuvenation of your brain. Enough sleep also plays a large part in mental alertness.

What is better than gold? I would say Frankincense. Since time immemorial, it has been praised for its awesome smell. In addition, Frankincense essential oils can aid you to be less distracted, and increase focus in current matters of concern.

Peppermint counts as a powerful oil that assists in concentration. Is there a better natural substance that can help you stay smarter than that? You will stimulate your mind, and you will perform better when you use peppermint essential oils.

When you encounter shocks in everyday living, Vetiver with its earthy smell will reduce distress and tension. Native to the Indian community, Vetiver is largely used in massage spurs for this effect.


Have you ever thought how calm our ancestors were as they made important scientific discoveries? Greeks, Romans, Chinese among others, used essentials oils in their daily lifestyle. To achieve improved mental, psychological state, you have to try out the wide range of essential oils and settle on your favorite one.

Sarah Jones

Sarah Jones

Editor of relaxeveryday

Sarah is the editor of relaxeveryday. Finding aromatherapy in a stressful point in her life made all the difference to her health. She promotes a healthy and relaxed life, and want to help others in their strive for a calmer life.

4 Fresh Summer-Skin Must-Haves

1 Polish…

Why| Summer demands smooth, silky skin. Buffing away dry skin allows for an even, smooth texture with a luminous glow!

Your Go To Product

tropical lave

Papaya Pineapple Bamboo Body Polish

How To| Apply scrub to wet skin using light-pressured circular motions. Do not rub harshly. Rinse thoroughly with warm water and pat dry. Follow with your favorite body moisturizer. Use a maximum of twice per week.

Tip| Don’t leave your feet behind; reveal softer, smoother heals and toes!

2 Hydrate…

Why| The sunnier months tend to demand more hydration because of higher temps and excess sun exposure. Keeping skin hydrated will keep your complexion looking healthy and supple.

Your Go To Product

tropical lave

Hydrating Mineral Mask

How To| Apply a thin layer directly to clean face or body using a fan brush or hands. Leave on approximately 10-20 minutes, or while you sleep. Remove using warm water. May be used daily.

Tip| Apply to your feet and cover with soft pedi-socks while you sleep to add a moisture-boost to tired tootsies!

3 Mist…

Why| You spent the day in the sun working on your tan but you ambitiously went into overtime and acquired more of a sunburn instead. Well, the damage is done but that doesn’t mean you have to be in pain. This super-soothing Aloe and Cucumber based mist can assist with preventing peeling and reduce redness and irritation.

Your Go To Product

tropical lave

Refresh Aloe Cucumber Mist

How To| Mist over clean skin and/or hair as desired. Reapply often – or as needed – to maintain healthy skin. May be used daily.

Tip| Keep on ice and use as a quick ultra-cooling refresher at the beach or poolside!

4 Protect…

Why| Regular use of sunscreen can assist with slowing the aging process. Armor up and keep yourself protected with a daily youth-shield of sunscreen.

Your Go To Product

tropical lave

Zinc Oxide Perfecting Sunscreen SPF 27

X-Treme Cream Propolis Sunscreen SPF 45+

Active Sport Treat UVA & UVB Sunscreen SPF 30+

How To| Apply liberally on the face (as the final step in your skincare regime) and body. Reapply often. Use daily, rain or shine.

Tip| Rule of thumb, ALWAYS apply 20 minutes prior to sun exposure and reapply immediately after swimming. Don’t overlook your ears, nape of your neck, and the tops of your feet!

Heather Linberg

Heather Linberg

Epicuren®’s Skincare Specialist

Heather is a lover of all things health, wellness, and beauty! A leading industry expert, she has been sharing her passion for creative health and beauty solutions for over 10 years. Her extensive knowledge of wellness and skincare has made her an invaluable resource to an impressive list of beauty editors, celebrity makeup artists, and red carpet A-listers! You can contact her at heatherl@epicuren.com.

To offer Epicuren Discovery® in your spa, contact | sales@epicuren.com

For International Inquiries, contact | global@epicuren.com

Read more at the Epicuren blog here>

CBD and Your Beauty Regimen

CBD is a natural and therapeutic compound found in the cannabis plants and is non-psychoactive. A patent by the U.S. National Institutes of Health shows CBD to possess significant antioxidant and neuroprotective properties.

In our previous posts, we’ve reported on the benefits of CBD for skin conditions of psoriasis and acne, but have you ever considered using cannabidiol (CBD) in your weekly beauty regimen?

A recent clinical trial reported in medicalmarijuanainc.com reported on the effects of a cannabidiol (CBD) facial serum and the feedback was astounding:

  • 100% found an overall improvement in skin appearance following two weeks of treatment
  • 85% of the women reported an improvement after the first seven days of treatment
  • 100% of the women said they noticed an improvement at the end of the 14 days of treatment
  • 80% of the participants specifically noticed an improvement in skin texture
  • 80% of the women reportedly noticed an improvement in the appearance of fine lines and wrinkles around the mouth.

Closer to home, we found remarkable results with some of our customers. One customer in particular, Carla, used our CBD products and reported a marked improvement in her skin texture. Here is Carla’s account of using our product:

I received a sample of Aryn’s Essentials CBD Whipped Cream and I decided to try something different.  I have chronically oily skin and I used the Whipped Cream as face mask 2-3 times a week.  After about a week, my skin texture and complexion improved dramatically. My skin is no longer visibly oily, and I don’t have to blot my face every few hours to avoid this embarrassing condition. Years ago, I used Accutane for severe acne. One of the side effects from this resulted in chronically dry lips.  I have tried just about every lip product out there and nothing has seemed to heal my dry lips, and in fact left them drier than before.  A few months ago, I began using Aryn’s Essentials CBD lip balm. I started off using it everyday and my lips dramatically improved.  I’m a lifelong believer and advocate of CBD and will be using Aryn’s Essentials for years to come.


22 years old

Made from premium ingredients, our CBD products are a perfect option to use for your beauty regimen.  With its multiple benefits, it can be used as a daily moisturizer, sunscreen or a weekly face mask! Yes, that’s right, you can pamper yourself!   Just lather it on so it’s thick enough for  a mask and leave it on for 10 minutes and wipe off with a warm washcloth.  You will see and feel the difference immediately!

For more information on our therapeutic CBD products, please visit our website at www.cannaisseurbrands.com

Cannaisseur Brands

Cannaisseur Brands

Protect Your Salon Or Spa From Ransomware!

“WannaCry” Is Attacking Businesses Around The World. Don’t Let Your Salon Or Spa Be Next!

1. What Is “WannaCry” Ransomware?

bitcoinsWannaCry is a ransomware virus that holds your computers hostage and displays messages demanding that you pay $300 in bitcoin — a type of digital currency widely used online — to unlock your computer. The required payment typically doubles to $600 if the first ransom wasn’t paid within a few days and, after a week of failed action, all files on the infected computer would be destroyed.

The virus has recently made headlines by attacking more than 200,000 businesses in more than 150 countries throughout the world!

With extensive client, sales and inventory data on your business computers, an attack from this virus can be devastating to your salon or spa. Even more terrifying, there’s no guarantee that paying the ransom will actually unlock your files!

2. How Do You Protect Yourself From Ransomware?

Though many first heard about WannaCry last week, Microsoft discovered it earlier this year and released a security update to patch the hole in its system on March 14th. Our experience with computer viruses has shown us that Microsoft is constantly fighting new attacks and pushing updates that continue to make Windows increasingly secure.

However, our experience has also shown us that the majority of our clients do not regularly update their operating systems as suggested! Indeed, many clients’ technical support needs stem from their failure to install critical Microsoft updates.

To protect your salon or spa from a ransomware attack, make sure that your systems are up-to-date. To do this, click the “start” button and search for “windows updates.” You can also check out Microsoft’s website on how to make sure your computer is up to date by clicking HERE.

3. Our Cloud Option Can Help!

Our Transcend Online program is hosted on our secure private cloud that is always up-to-date, protecting you against viruses and psicloud9ransomware.  If constantly updating your software, backing up your data, and having limited access to your management software is slowing you down, check out our cloud option by clicking HERE.


Matt Wiggins

Matt Wiggins

VP of Sales at ProSolutions Software

With over 20 years experience in the beauty industry, Matt teaches classes to salon and spa owners on business topics including branding, management, marketing and advertising.


5 Mistakes Women With Oily Skin are Probably Making

Women with oily skin struggle day in and day out with a variety of things, large pores, a shiny appearance shortly after washing or applying makeup, being some of the the most common annoyances. Oily skin is hereditary (thanks mom and dad) and is easiest described as an overproduction of sebum (the natural oils your skin produces to keep your skin hydrated and moisturized) and can lead to other issues like breakouts and acne.

There are things you can do and products out there can help, you just need to find the correct ones and use them properly to keep your skin balanced. Here are five mistakes women with oily skin are probably making:

  • Not washing with the correct cleanser is one of the main mistakes people with oily skin make. Oily skin requires a gel based cleanser that has ingredients that don’t strip the skin of its natural moisture barrier. Finding a good cleanser like this is not as easy as it sounds. Drugstores are filled with over the counter products that contain ingredients like alcohol that “work” by drying out your skin, stripping the skin of all its moisture, making it produce more oil to compensate for what it’s lacking.
  • Under and over washing is common too! The perfect combination for oily skin is to wash two times a day, morning and night. If you start to feel dry, then just wash at night and rinse with cool water in the morning.
  • Adding the proper amount of hydration to keep your oily skin balanced is crucial. So many people with oily/breakout prone skin are convinced that their skin needs to be tight and that drying it out is going to stop the oiliness and breakouts from happening but that is far from the truth. As mentioned above, drying your oily skin out produces more oil. What you need to do is rid your skin of the things that cause the breakouts (makeup, environmental bacteria, etc) and then apply a light, corrective moisturizer that balances the PH level of the skin and helps prevent bacteria from going into the pores.
  • Not protecting your skin is big no-no. When you have oily or breakout prone skin, you typically are using products that contain salicylic acid or similiar. Some of these ingredients increase the skins sensitivity to light, which can lead to hyper-pigmentation and other skin issues. It’s best to avoid sun but since that is not always an option, applying SPF or wearing a hat is recommended.
  • Lastly, eating habits. The cleaner you eat, the more balanced your body is. Your skin typically is one of the first organs to start showing signs of an unhealthy diet or imbalance in the body. The best thing you can do for your overall health is to stay active and eat nutrient rich foods. If you still experience breakouts after that, talk to a doctor as it might be unbalanced hormones or an allergy.

Don’t worry, if you are someone that is making these mistakes, it’s ok! Most oily skin people are. It’s not too late to make some adjustments and put your best face forward!

Leona Baisley

Leona Baisley

Vivid Complexion

Leona Baisley Vivid Complexion Having been licensed esthetician for over 8 years, Leona has worked for a variety of spas and wax only salons. She is passionate about skin care, waxing and education for both the professional and the client. She has over 4 years of wax training experience for large organizations and is in the beginning stages of creating her own education classes that will help licensed estheticians and cosmetologists grow their businesses and compete with the top professionals in the industry.

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