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The Day Spa Association would like for you to meet these industry Movers & Shakers.  We are highlighting information about people in the Spa & Wellness industry, and learning some things about them and their businesses!

Erika Gallagher from Lashology and Lashology Wholesale | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Lashology and Lashology Wholesale

Website: www.lashologybeauty.com and www.lashologywholesale.com

How did you end up in the industry? Believe it or not, a shaman told me back in 2013 that I would be making a career change from human resources to aesthetics. Just a few months later, I registered for school and the journey continued from there!

If you are not working…what are you doing? I have a beautiful lab/pit rescue who is my life! I spend a lot of time with her enjoying the Colorado outdoors. She also comes to the studio with me everyday and lays beside the bed while I work. Clients LOVE her!

I love to travel and with my work schedule these days, I can only take weekend trips so I get away and explore new places at least once a month. I truly believe that taking time off and getting out of your routine is where creativity and new ideas blossom best.

I also LOVE escape rooms! It is so fun to get my friends together and solve the various puzzles.

Recent books or movies you’ve enjoyed? I am currently reading, “The Universe Has Your Back” by Gabrielle Bernstein and it is so refreshing!

Favorite vacation taken? Belize

If you were not in a spa career, what would you be doing? I am a certified life coach and would love to do that as a career one day. Being in our industry, we are kind of already “life coaching” some clients so I want to continue growing my skills in this area to be a better resource to those around me. I love hearing people’s stories and helping them gain perspective.

Spa/Facility info:

What best describes your spa? Eyelash Extension Studio and Wholesale Company

Total square footage of your facility? 600

What new treatments have you added recently? We recently added permanent eyeliner and micro-blading. Clients love it! It makes such a difference in their morning routine. I also have tried it and have permanent eyeliner and brow micro-blading. It’s AMAZING!

What is your signature treatment? Volume Eyelash Extensions

What percentage of your business comes from Retail sales? 15%

Anything else you would like to share? Success is an accumulation of the small efforts you make everyday.

 

Rachel Stacy of Hotel Casa del Mar and Shutters on the Beach | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: ETC Hotels- Shutters on The Beach/Hotel Casa Del Mar

Website: www.etchotels.com

How did you end up in the industry? Fell in love 14 years ago as part time spa receptionist

If you are not working…what are you doing? playing with my 3 year old daughter

Favorite vacation taken? New Jersey Shore in the summer with family

If you were not in a spa career, what would you be doing? Teaching

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

How many treatment rooms do you have? 14

What new treatments have you added recently? Oxygen, Kerstin Florian and hair soon

What is your signature treatment? Kerstin Florian Hammam

What percentage of your business comes from Retail sales? 15%

 

Linda Higgs from The Spa at Shula’s | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: The Spa at Shula’s

Website: spashula.com

How did you end up in the industry? I was the Director of Sales at the Hotel. The Spa Director position came available in our new spa and I was immediately interested. Such an interesting industry and a great lifestyle for wellness, health and beauty.

If you are not working…what are you doing? I enjoy many forms of exercise including weight training, cycling and running. I also love to cook, dine out, decorate, enjoy the Florida Beaches, travel and all visual arts.

Favorite vacation taken? Always enjoy the California Wine Country

If you were not in a spa career, what would you be doing? I will always be in the spa field. I have found my passion!

Spa/Facility info:

What best describes your spa? Day Spa (no hair services)

Total square footage of your facility? 3,100

How many treatment rooms do you have? 7

What new treatments have you added recently? Eminence Triple Peel Facial and the Aveda Beautifying Massage

What is your signature treatment? Tropical Skin Ritual

What percentage of your business comes from Retail sales? 30%

Anything else you would like to share? As Vice-Chair of the Florida Spa Association I have immersed myself in being a part of the development of the Florida Spa Industry, a role I truly enjoy!

 

Christina Cabrera of The Spa at Westin Mission Hills | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: The Spa at Westin Mission Hills

Website: www.spaatmissionhills.com

How did you end up in the industry? I started my career in the hospitality industry working at the front desk and in accounting at a luxury resort. My mentor was a Spa Director and I was inspired by the health and wellness lifestyle the spa industry encompasses. I would spend time off frequenting various spas and experiencing new treatments. It was a natural transition to move in this direction for me.

If you are not working…what are you doing? I enjoy spending time with my family, my husband Oscar of 18 years and our two daughters Skylaire and Gabrielle. We enjoy hiking, day trips to the beach and frequent visits to Disneyland. We are active in our church and serving the community.

Recent books or movies you’ve enjoyed? I recently read Emotional Intelligence 2.0 which I found very inspiring. I also just picked up Andrea Wulfs’ The Invention of Nature: Alexander von Humboldt’s New World.

Favorite vacation taken? My favorite vacation was with my family on a private beach kayaking and enjoying bon fires.

If you were not in a spa career, what would you be doing? I would love to be a part of the wellness travel movement.

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 14,000

How many treatment rooms do you have? 14

What new treatments have you added recently? Hole in One Golf Massage: A ground-breaking deep body massage performed with two golf balls which become an extension of the therapist’s hands in order to reach the muscles and hard-to-reach areas. This massage is targeted to improve range of motion and flexibility, increase circulation, and relax sore muscles tailored to each client’s needs.

What is your signature treatment? Table Thai Massage: The Spa at Mission Hills version of Thai massage adapted to the table. Incorporates a series of gentle stretches and compressions releasing the tension in tight joints, increasing range of motion and enhances flexibility, allowing you to feel centered and energized. This experience is performed in light, comfortable clothing.

What percentage of your business comes from Retail sales? 15-20%

 

Shane Bird of Turning Stone Resort and Spa | Mover and Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Turning Stone Resort and Spa

Website: www.turningstone.com

How did you end up in the industry? I went through massage school in 1996 and shortly after started my own massage business. I was fortunate enough to meet Diane Trieste who was recruiting for a new spa at the Venetian with Canyon Ranch.

If you are not working…what are you doing? I am currently the Director of Spa Operations for Skana and Ahsi spas at the Turning Stone Resort and Casino

Recent books or movies you’ve enjoyed? Star Wars The Force Awakens!!

Favorite vacation taken? The family spent 2 weeks in Utah and had some great adventures in the Rockies.

If you were not in a spa career, what would you be doing? Teaching. I enjoy teaching and I like being around the younger crowd.

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 20,000

How many treatment rooms do you have? 21

What new treatments have you added recently? the HydroPeptide body treatment

What is your signature treatment? Signature Sage Stone massage

What percentage of your business comes from Retail sales? 10%

 

Kathy Van Ness of Golden Door | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Golden Door

Website: goldendoor.com

How did you end up in the industry? Recruited from the fashion industry at the CEO level to manage the Golden Door and develop a new business model for the industry.

Recent books or movies you’ve enjoyed? The Art of Sleeping by Arianna Huffington

Favorite vacation taken? Iceland.. incredible

If you were not in a spa career, what would you be doing? Astronaut

You have had great success with our Sponsor Anatomie.  Can you tell us some of you thoughts?  Anatomie is the answer to a new way to build a wardrobe..a new way of dressing taking our guests who have active lifestyles to a chic polished look. Our consumer is well traveled and continues to travel and appreciates styling and technical stretch fabrics. In curating products for our luxury guests we see tremendous opportunity in taking their active lifestyle apparel back to a structured look. It is easy packing for our on go guest and easy wash.  Anatomie is creating a new niche for active wear and it is working

Spa/Facility info:

What best describes your spa? Golden Door is a unique destination centered around a Japanese Inn type architecture for fitness, mindfulness and anti aging and beauty.

Total square footage of your facility? 600 acres

How many treatment rooms do you have? 12

What new treatments have you added recently? Between all of our offerings, inclusive programming, and privates g 100″s of classes and services.

What is your signature treatment? 4 Layer Facial!!!

What percentage of your business comes from Retail sales? 20%

 

Criswell Abel of the Spa at Whitefish Lake | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Spa at Whitefish Lake

Website: www.lodgeatwhitefishlake.com/spa/

How did you end up in the industry? 15 years ago I fell in love with skin care after having my first facial…everything about the industry intrigued me, as it still does.

If you are not working…what are you doing? yoga, snow-shoeing with my two dogs, brainstorming about future ventures, traveling

Recent books or movies you’ve enjoyed? The Power of Now by Eckhart Tolle

Favorite vacation taken? Kauai

If you were not in a spa career, what would you be doing? Rescuing animals or working in the medical field.

Spa/Facility info:

What best describes your spa? Resort/Hotel Spa

Total square footage of your facility? 2,000

How many treatment rooms do you have? 6

What new treatments have you added recently? We have added the lines Naturopathica and Mio and accordingly are implementing an entirely new menu!

What is your signature treatment? Alpine Arnica Deep Tissue Massage

What percentage of your business comes from Retail sales? 10%

Anything else you would like to share? The Lodge at Whitefish lake will be expanding in 2016 to include a downtown sister property with a spa on site as well.

 

Randy Pierce of Remede Spa, St. Regis San Francisco | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Remede Spa, St. Regis San Francisco

Website: stregissanfrancisco.com

How did you end up in the industry? After graduating with a degree in Anthropology I took a vacation in Orlando. Instead of going to grad school, I decided to stay in Orlando for a while and take some time off from school, so I needed a job. A friend’s roommate was recreation manager at one of the hotels and told me to go apply. When I went to apply, the human resources director asked me if I wanted to sell hot dogs to screaming kids on a pool deck under the hot Florida sun, or work in air-conditioning. I opted for the air-conditioning. That job happened to be in the Gentlemen’s locker room of the spa where I would be an attendant. 20 years later, I am at my 7th spa, with the best job in the hotel, in an incredible industry and I couldn’t see myself doing anything else.

If you are not working…what are you doing? When I am not in a suit and tie for work, I let out my alter ego of a recovering tech addict either playing with computer parts or reading about the latest and greatest to come out in tech gadgetry.

Recent books or movies you’ve enjoyed? 1491 – The Americas Before Columbus

Favorite vacation taken? Bahia Beach, Puerto Rico

If you were not in a spa career, what would you be doing? Probably a professor of Archaeology at some university teaching courses while writing my next book on cultures and civilizations long disappeared.

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 9,000

How many treatment rooms do you have? 9

What new treatments have you added recently? PCA Peel for more medical grade results

What is your signature treatment? St. Regis Stillness Ritual

What percentage of your business comes from Retail sales? 15-17%

 

Tiffany Cameron of The Spa at Sun Valley Resort | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: The Spa at Sun Valley Resort

Website: www.sunvalley.com/the-spa

How did you end up in the industry? I started out as a massage therapist from UCMT and gradually worked my way into lead therapist, spa manager, then the spa director position. I wanted to help people feel whole…and travel.

Recent books or movies you’ve enjoyed? I’m a sucker for books. I recently read, “And the Mountains Echoed” by Khaled Hosseini.

Favorite vacation taken? Parrot Tree Resort, Honduras

If you were not in a spa career, what would you be doing? I would be in medicine. Pediatrics to be specific. I was in school studying natural sciences with the intention of moving into medicine, when a friend of mine was discussing the health benefits of massage with premature babies. I was so intrigued, I took time off school to attend massage thinking I would be able to incorporate some piece of it into my practice. I feel in love with the industry and never looked back. Best decision ever!

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 20,000

How many treatment rooms do you have? 15

What new treatments have you added recently? Our spa opened in June of 2015. As such, every treatment is new to our resort. But I’m very excited about additional changes that will be gracing our menu for the summer of 2016. New facial product and body lines will be added. Additionally, our nearly 2,000 sq feet of retail space will have more product lines added to it.

What is your signature treatment? White Cloud Massage. Customized with your choice of aromatherapy and modalities offered by the technician

What percentage of your business comes from Retail sales? 14.92% and growing!

Anything else you would like to share? The Sun Valley resort is a luxurious family friendly resort. Recently voted the #1 ski resort in the U.S. But in my opinion…the summers are phenomenal!

 

Michael Conte of Meadowood Napa Valley | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Meadowood Napa Valley

Website: www.meadowood.com

How did you end up in the industry? I spent 15 years on the stage as a professional musical theater actor and was ready for a change. I lost my father to cancer when I was 26 and so when I was exploring new careers I knew I wanted to explore holistic alternative therapies to help people. In 2005 I went back to school to become a Holistic Health Practitioner.

If you are not working…what are you doing? Living in beautiful Napa Valley I enjoy wine tasting, cooking, entertaining and game nights! I love to take dance class, photography and enjoying nature while riding my bike.

Recent books or movies you’ve enjoyed? I like to read or watch things that are funny or happy. I recenlty read Naked by David Sedaris

Favorite vacation taken? Barcelona and Sitges, Spain

If you were not in a spa career, what would you be doing? I’d be back on the floorboards or an interior designer

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 14,000

How many treatment rooms do you have? 8

What new treatments have you added recently? We just added a new treatment designed for men called Awaken. It’s designed to invigorate the senses while relaxing tight muscles and increase range of motion through stretching, trigger point work, hot towels and specialty organic products.

What is your signature treatment? The Essential Journey

What percentage of your business comes from Retail sales? 24%

 

Q & A with the DSA | Featuring Sharon Krout from Bodyworkmall

bodyworkmall-logo-web

Interesting things about you and the business you are in?

Company Name: BodyworkMall, Division of Steiner Management Services, LLC.

Website: http://www.bodyworkmall.com

Title: Project Manager of Spa Development / Sales

Years in the Industry: 30

Please note the top 3 unique things people should know about your business.  Bodyworkmall can streamline purchasing for all of your spa and salon equipment, products and supplies at guaranteed lowest prices.
Bodyworkmall offers expert consultation on all of your equipment and installation needs.
Bodyworkmall offers concierge service throughout the entire purchasing process.

What do your clients tell you they love about your business and how you operate? Here are some of my LinkedIn postings from my customers~
1) Sharon is caring and does what she says she is going to do in a timely manner. She knows her product and how best to serve your needs. And, she has a good sense of humor!
2) Sharon Krout is a delight to work with. Having worked with her for years, she has never let me down. She has always provided the best solution for my clients. Whether it is an immediate need, or a project that is months/years away, Sharon has always delivered on time.
3) I highly recommend Sharon Krout for any Spa, Medical, Health or Fitness project that requires reliable, high grade USA manufactured treatment tables and accessories. Sharon’s warm personality and extensive product knowledge, combined with her ability to listen and understand exactly what the user needs are in relation to the equipment being purchased, make her a pleasure to do business with. I have personally worked closely with Sharon on projects in USA and internationally with tight deadlines, and she has consistently delivered on any promises made…shipping, delivery dates, extended warranties, custom orders.
4) Sharon is a dynamic woman with a natural warmth and charisma that I find people gravitate to. Sharon takes time to listen, research and offer her customers every option that is right for them and their business. She will not undersell or oversell you, but always ensure you have the best quality for the absolute lowest price and stands behind her product 100%. I have observed and interacted with Sharon at presentations, shows, trainings and in meetings and I must say that she is a true professional with the utmost integrity.
5) Sharon is a pleasure to work with in every sense. I appreciate her intimate knowledge of massage and spa, and have been the fortunate recipient of her wisdom derived from 20+ years experience in this field. It’s an honor to work with someone like Sharon, who embodies such a high degree of integrity, knowledge and great sense of humor!
6) Sharon is by far one of the most exceptional people to work with in the spa industry. I have had the pleasure of doing business with Sharon for many years now and her thorough approach and genuine concern for our clients has translated into a strong working relationship that I am very proud of! Sharon is a true powerhouse in the spa world and one of our greatest allies in this industry!

What trends do you see coming this year? I am noticing increased awareness of more people concerning their health and overall total wellness. More people genuinely understand the impact that stress, poor diet, lack of nutrition, smoking, etc. have on the human condition and their quality of life. Many are seeking new techniques and venues to deal with these challenges. Spa clients are looking for measurable and sustainable results as well as a meaningful life-extending experiences. Many Lifestyle Coaches are moving spa customers to wellness treatments such as Yoga, Ayurveda, Reiki and Polarity. More spas are providing educational classes to promote mental, spiritual and physical well-being, along with the more traditional stress reduction modalities. There is an uptick in the use of therapeutic bodywork in water as more spas offer such therapies as Water Shiatsu, Veechi and Water Dance. As more modalities are offered, more clients will want to use the spa facilities as they expand into these emerging market segments.

If you are not working…what are you doing? I enjoy spending time with my family, traveling and riding my motorcycles. I overheard my Grandson telling one of his friends~ “My Grandma rides a Harley…Yours knits” I found this hysterical!

Favorite vacation taken? This past Christmas…my husband and I decided rather than buy a bunch of Christmas gifts that are not needed… we would instead take our children and grandchildren to the Outer Banks this summer. We rented a house on the beach and we are all looking forward to our upcoming June vacation. I can not think of a better gift than to share time and make memories with those we love most.

Anything else you would like to share? I am very excited to be part of the Bodyworkmall team! I look forward to my new challenge. In my new role I am responsible for global Project Management of Spa Development and Sales. I will be focusing on developing partnerships with consultants, architects, hotels, schools, franchises and the leaders in the Spa and Wellness Industries. Do not hesitate reaching out to me if I can be of any assistance… It will be my pleasure to earn your business!!

 

Leah Crump of the Ocean Pearl Spa | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Ocean Pearl Spa

Website: http://www.oceanpearlspa.com

How did you end up in the industry? After moving to San Diego from Portland, OR in 2013, I made some friends with Holistic Health students. They encouraged me to check out their school and I did! I thought I was already on my career track as a Food and Beverage operator, but I absolutely fell in love with the wellness world. I completed my Holistic Health Practitioner Degree with specializations in Shiatsu, Western Massage, and Whole Foods Nutrition. Fast forward 12 years and I am still completely in love with our industry and community.

If you are not working…what are you doing? Family and friends are everything. We cook, hike, and take advantage of the beautiful year round beach weather here in San Diego, CA. There are always at least 3 books and a Kindle on my nightstand – I especially love a good historic fiction or sci-fi to get my mind off the day!

Recent books or movies you’ve enjoyed? I just finished Let the Tornado Come by Rita Zoey Chin – this memoir pulled me in deeply and touched every parts of my mind.

Favorite vacation taken? My honeymoon – we were young, pregnant and we went to Palm Springs. We were on the edge of our lives together and everything was possible. The desert is always so special to me because it evokes all the memories of that first trip together!

If you were not in a spa career, what would you be doing? I dabbled in Journalism in college and actually wrote for the paper and other publications. I find a great attraction to the life of international world reporting and would probably find myself in the middle of a great story.

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 4,800

How many treatment rooms do you have? 9

What new treatments have you added recently? I just created an 80 minute Youthful Glow Body Treatment which incorporates a lemon rose sugar scrub, an anti-aging wrap (with delicious scalp, neck and shoulder massage), and an organic rose infused lotion application.

What is your signature treatment? Our Signature Ocean Pearl Massage is an 80 minute full body massage with the use of a heated herbal poultice over each body area.

What percentage of your business comes from Retail sales? 8-12% on average

Anything else you would like to share? Thank you for your partnership!

 

Jola Sonkin of GoMacro – Q & A with the DSA

Name Jola Sonkin

Company GoMacro

Website www.readycare.com/gomacro-nutrition-bars/

Title Co-Founder & CEO

Years in the industry? 12

Please note the top 3 unique things people should know about your business.
1) My mom & I founded GoMacro 12 years ago and to this day, we remain family-owned & operated. My mom even created all the recipes for our MacroBars.
2) We use only the highest-quality, plant-based ingredients. Every single product we develop is USDA Organic, Vegan Certified, Non-GMO Project Verified, Gluten-Free Certified, Kosher Certified & Soy-Free.
3) GoMacro has its own farm in Wisconsin which is where our facility is proudly located, in a town of 600 people.

What is the “hot offering” in your selection of products, and why? Definitely the Peanut Butter Chocolate Chip MacroBars! You just can’t go wrong with such a classic combo. We even developed our own vegan chocolate chips that are sweetened with coconut sugar.

Give us one or two tips on the best products to retail. Any of our high-protein bars because they’re macro-nutrient balanced. Our newest high-protein flavor, Everlasting Joy, is not only Ellie Goulding’s signature bar, but it’s also a give-back bar with a portion of the proceeds going towards helping the homeless.

What trade shows do you like to attend? Natural Products Expo West & East, along with the Fancy Food Show and our newest favorite, ISPA.

What do your clients tell you they love about your business and how you operate? Spas love the wholesomeness of our MacroBars and how it makes their customers feel great about healthy snacking. This is especially true when spas use our bars as a snack in their relaxation areas as it adds that extra touch to the overall experience. Spas also appreciate our authenticity and recognize that we strive each & every day to stay true to our roots.

What is the top challenge you’re able to solve for your clients? We can meet everyone’s dietary restrictions and needs in one bar line. The fact that they’re delicious AND good for you is a rare find.

What trends do you see coming this year? A focus on vegan products and brands that practice sustainable sourcing.

If you are not working…what are you doing? I’m a mother of 4, so I spend all my free time with my family enjoying outdoor activities.

Recent books or movies you’ve enjoyed? The Gentle Barn by Ellie Laks. We recently partnered with this amazing non-profit organization that’s a farm sanctuary and the founder, Ellie Laks, wrote a book about her life dream of rescuing animals in need. It’s very inspirational.

Favorite vacation taken? Hawaii. It was our first true family vacation, complete with my parents and kids.

If you were not in a spa career, what would you be doing? When we started GoMacro, I was actually a Latin teacher in Chicago. I have no doubt that I’d still be teaching if it weren’t for starting my own company with my mom.

Any last thoughts you’d like to share with our members? Maintaining strong relationships has always been first and foremost at GoMacro, so we’re really proud of our newest relationship with Ready Care as our exclusive distributor in the spa channel.

Cecilia Hercik of Olavine Spa & Salon | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Olavine Spa & Salon

Website: www.OlavineSpa.com

How did you end up in the industry? 20 years ago I did a new Hotel opening and they put us with the spa team…and I fell in love with the industry! I have been hooked since then!

If you are not working…what are you doing? I just opened my own Day Spa in Maui, Hawaii

Recent books or movies you’ve enjoyed? Steve Job’s bio

Favorite vacation taken? Going to Machu Picchu, Peru

If you were not in a spa career, what would you be doing? Retail buyer & Merchandiser – love shopping with someone else money and I have a great eye for decorating!

Spa/Facility info:

What best describes your spa? Day Spa and Salon

Total square footage of your facility? 1,600

How many treatment rooms do you have? 4

What new treatments have you added recently? Our Nature Scrub Bar just started, we use different types of exfoliations from around the world: poppy seed, sugar, salt, oatmeal, grain, etc

What is your signature treatment? Pele’s Joyful tears (4 hand massage & exfoliation)

What percentage of your business comes from Retail sales? 15%

Anything else you would like to share? We also offer spa memberships

 

Summer Smith of milk + honey spa | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: milk + honey spa

Website: www.milkandhoneyspa.com

How did you end up in the industry? I started coloring my hair red when I was 15. I quickly realized that I needed a way to keep up with the expense of coloring my hair every 3 weeks. My path began when I started working at a salon when I was 16 years old as a receptionist. I fell in love with the people in this industry and the idea of an hour changing someone’s outlook/day/self confidence. I’ve never looked back!

If you are not working…what are you doing? Working out doesn’t count as working, does it? I get my friends together for yoga, cycling, etc…

Recent books or movies you’ve enjoyed? I’m late to the game, but I’m finally reading Harry Potter. Many of my employees are obsessed with it (to the point of having multiple tattoos) so I agreed to read the series. I’m enjoying book 4. Not enough to get a tattoo though…

Favorite vacation taken? My husband and I vacation with our best friends and we recently visited Roatan, Honduras. It was magical. The diving, the sunsets, the food and the people were unforgettable.

If you were not in a spa career, what would you be doing? That is unimaginable! I would definitely be involved in something that helps people feel good. Perhaps life/nutritional coaching.

Spa/Facility info:

What best describes your spa? Day Spa and Salon

Total square footage of your facility? 7,500

How many treatment rooms do you have? 12

What new treatments have you added recently? HydraFacial! We’re in love!

What is your signature treatment? Signature Massage: A Swedish massage tailored to your needs, focusing on relaxation and relieving stress, including therapeutic hot (or cold) packs warm neck pillows steamy hot towels your choice of aromatherapy or body butter

What percentage of your business comes from Retail sales? 17%

 

Joey Detenber of Bliss Atlanta Downtown | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Bliss Atlanta Downtown

Website: www.blissworld.com

How did you end up in the industry? I got into the Hospitality industry right after college (go Hoosiers!!) first in restaurant Management and Marketing and about 15 years ago I moved to the spa side of Hospitality.

If you are not working…what are you doing? Playing with my Australian Cattle Dog, Liza…hosting friends for dinner parties, travelling to fabulous places around the world (whenever possible) and enjoying the city and what Atlanta has to offer.

Recent books or movies you’ve enjoyed? The Revenant and Room

Favorite vacation taken? Three week cruise on the Baltic Sea, amazing!

If you were not in a spa career, what would you be doing? Selling real estate and flipping homes.

Spa/Facility info:

What best describes your spa? Day Spa (no hair services)

Total square footage of your facility? 3,800

How many treatment rooms do you have? 5

What new treatments have you added recently? We have some fantastic and unique services like the Ginger Rub and the FatGirlSlim treatment.

What is your signature treatment? The Triple Oxygen Facial

What percentage of your business comes from Retail sales? 10%

Anything else you would like to share? We are located on the 16th floor of the W Atlanta Downtown Hotel and Residences

 

Luane McWhorter of Grand Spa | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Grand Spa

Website: www.grandspa.com

How did you end up in the industry? I started out early in my career working in the Cosmetic Industry. This involved a lot of travel. I loved the business and when starting a family wanted to be at home more. After opening a Primrose School Franchise as my first business-I missed the beauty business. I found a location that allowed me to market to the community and all the parents at my child care. It worked out great and 4 years later I purchased my second location the Grand Spa.

If you are not working…what are you doing? Spending time with my husband and children. I love yoga,
riding my horse, and travel.

Recent books or movies you’ve enjoyed? Movie: The Big Short BooK: What Got You Here Won’t Get You There

Favorite vacation taken? Kauai

If you were not in a spa career, what would you be doing? Probably working with my husband at our Kawaski/Polaris Dealership. I love to work and owning a business.

Spa/Facility info:

What best describes your spa?  Day Spa and Salon

Total square footage of your facility? 13,000 sq. ft.

How many treatment rooms do you have? 25

What new treatments have you added recently? Morpho Design Body Treatment by Phytomer

What is your signature treatment? Signature Massage-that is a sampling of several body treatments and massage lasting 100 minutes.

What percentage of your business comes from Retail sales? 18%

Anything else you would like to share? I love the Spa Industry and working in the business. All the Spa Professionals I have met over the years are truly amazing.

 

Angee Smithee of the Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch

Website: www.spaavania.com

How did you end up in the industry? I was in college working as a cabana club hostess when the AZ Biltmore built a spa.. haven’t considered doing anything since.

If you are not working…what are you doing? I love being outside. I love visiting new places and trying new things. My friends keep me sane and provide nonstop entertainment. Seeing how happy my dog gets when I get home from work is a true highlight.

Recent books or movies you’ve enjoyed?  The Martian

Favorite vacation taken? Turks & Caicos

If you were not in a spa career, what would you be doing? Definitely something in the Travel Industry

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 25,000

How many treatment rooms do you have? 19

What new treatments have you added recently? We are in the process of adding a salt room! You can have a massage or take a guided meditation tour based on the time of day.

What is your signature treatment? Natura Bisse Oxygen Facial

What percentage of your business comes from Retail sales? 15%

 

Osa Mallo of The Spa at Mandarin Oriental, Miami | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: The Spa at Mandarin Oriental, Miami

Website: mandarinoriental.com/miami

How did you end up in the industry? After Swiss Hotel school, I worked in Rooms and F&B, then was offered a job in the spa department. Loved it and 20 years later I am still in the Spa industry!

If you are not working…what are you doing? Spending time with my kids.

Favorite vacation taken? Barcelona

If you were not in a spa career, what would you be doing? Having my own pastry business!

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 15,000

How many treatment rooms do you have? 17

What new treatments have you added recently? The Year of the Fire Monkey spa treatment

What is your signature treatment? Mandarin Oriental Signature Spa Therapies

What percentage of your business comes from Retail sales? 15%

 

Pat Makozak | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Four Seasons Resort Maui

Website: www.fourseasons.com/maui

How did you end up in the industry? The Screen Actors Guild went on a long strike…I was lucky enough to land a Spa Directors position and thought I would “check-it out”….if nothing else, I could resume auditioning once the strike was over…..I loved being in the Spa and found my niche…..have not auditioned since!

If you are not working…what are you doing? Tending about 25 orchids and 15 pineapples, cuddling with my animals and beach combing

Favorite vacation taken? Both Four Seasons properties on Bali

If you were not in a spa career, what would you be doing? I love architectual landscape 🙂

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 10,000 sq. ft.

How many treatment rooms do you have? 16

What new treatments have you added recently? Cosmetic injectibles

What is your signature treatment? Two hour Hawaiian Healing Wrap

What percentage of your business comes from Retail sales? 15%

Anything else you would like to share? We also have an extensive “Wellness” program

 

Lauren Olson of Radiance Advanced Skin and Body Care | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Radiance Advanced Skin and Body Care

Website: www.WoodlandsRadianceSpa.com

How did you end up in the industry? I worked in medicine as a Physician Assistant. I saw the need for a new model of health care combined with the old model of “spa”.

If you are not working…what are you doing? I love to travel with my husband and spend time with family especially granddaughter Emma.

Favorite vacation taken? Always love Maui, but did a WWII 70th anniversary of D day tour in France that was unforgettable.

If you were not in a spa career, what would you be doing? Interior Designer

Spa/Facility info:

What best describes your spa? Medical Spa

Total square footage of your facility? 4,300

How many treatment rooms do you have? 8

What new treatments have you added recently? PRP, O-shot, bio-identical hormone replacement, micro-needling

What is your signature treatment? Ultherapy

What percentage of your business comes from Retail sales? 36%

 

Jennifer Thompson of Iredale Mineral Cosmetics | Mover & Shaker

Interesting things about you and the business you are in?

Company Name: Iredale Mineral Cosmetics

Website: www.janeiredale.com

Title: Director of Business Development – US

Years in the Industry: 28

Please note the top 3 unique things people should know about your business. – We are privately owned, still after 22 years, thank you Jane!

We live and breath a customer service model. M&M… Memorable and Magical.

We have the largest number of physical field staff in the industry, larger than most skin care brands! 75 brilliant managers/consultants/ educators and retail specialist to help our partners reach their financial goals.

What is the “hot offering” in your selection of products, and why? – Our foundations support Four important functions the consumer is actively seeking: a foundation, concealer, sunscreen and active skin care benefits bundled into one product.

Our products are ‘anywhere’ products. They are so clean and hypo-allergenically tested that you can wear lip products on your eyes and eye products on your cheeks!

Our research and development team lead the industry in product introductions, putting our products ‘on trend but never trendy’.

Give us one or two tips on the best products to retail.  Lips! Lip products in all styles from crayons to gloss to hydration balms. The average female carries 3 lip products on her at all times.

Bronzers! They make everyday a beautiful day because of their flexibility. Whether you need to blend the skin from too much sun, slim for a photo outing or fill in for eyes, cheeks and lips… You’ll be covered, literally!

What trade shows do you like to attend? We have attended them all over our 22 years in business. Most recently we have thoroughly enjoyed the initimate functions from GBWE, SPATEC, GSN and Live Love Spa. These formats allows us to get to know one another and build life long relationships whether they net us in instant or future business. And our most beloved organization ISPA, we have been a proud platinum sponsor since their inception.

What do your clients tell you they love about your business and how you operate? Product performance, they can trust in the results which carries down to the services and product recommendations the service provider shares with their customers. Trust is essential and we aim to earn it.

Integrity, we stand behind our message to improve woman’s lives.

Transparency, we share all our ingredients, visible on our website so any consumer with specific allergies can be informed. We admit when we make a mistake and shout from the roof tops when we get it right!

What is the top challenge you’re able to solve for your clients? Profits! There is an enormous amount of potential in helping people find their most natural and beautiful self. This is a humbling quest we are eager to take on. To see our partners change their clients lives and then along the way they generate the profits their businesses deserves is the best challenge we can take on!

What trends do you see coming this year? The trends are not necessarily new trends, in turn they are more clearly defined and that is the consumer is focused on the betterment of their health. How their aging, needed rest, wellness inside and out. They will be looking for this from those brands willing to take on that responsibility for their well being.

If you are not working…what are you doing? I definitely don’t still still. My most enjoyable moments are spending it with my fury friend Kelsie. She is an Australian Sheppard who is convinced she is a person. We walk, jog, run, play, eat and sleep by each other’s side. I enjoy mowing our lawn each weekend, its a great 500 calorie burn! My husband and I prefer grilling and enjoying cooking than dining out since our careers keep us on the road often. Our teenage daughter will soon be off to college and I’ve really enjoyed these past few years as she has become a young adult learning about all life has to offer. Lastly our media room, Clay and enjoy movie watching with a glass of wine and popcorn!!

Recent books or movies you’ve enjoyed? Super excited that Star Wars has come back around. I remember the excitement of the first Star Wars in 1977 and how it shaped imagination and created dinner conversation for years to come. It was sad to have closure of Hunger Games as it was a series i enjoyed sharing with my daughter Tessa. I’ve been addicted to Homeland and The Game of Thrones, which I rejected watching for many series but my husband finally got me to cave in.

Reading I leave to the plethora of magazines that fill my mailbox and I Love everyone of them!!

Favorite vacation taken? Playa del Carmen, Iberstar/ properties. Its a quick 2 hour flight into Cancun from Dallas and this brand really knows how to cater to their customers. We have been back numerous times and have made life-long friendships from around the globe.

If you were not in a spa career, what would you be doing? Fashion, my inspiring professional goal was to be a buyer for Bloomingdales. Though my biggest love is for Tennis and to be a commentator would be a dream come true!

Anything else you would like to share? I love our industry. Its the only industry where the consumer allows you to touch them emotional and physically, with the openness to mend their heart. We have the power to change peoples lives and bring their most confident inner self to the forefront. I am forever grateful for this experience.

 

Sallie Fraenkel from Mind Body Spirit Network | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Mind Body Spirit Network

Website: www.mindbodyspiritnet.com

How did you end up in the industry? My mom took me to Canyon Ranch for my 35th birthday. The experience was transformative and led me to my spa career after 20 years spent in the film & TV industry!

If you are not working…what are you doing? Spinning, walking, hiking, doing yoga. baking, travelling, spending time with family and friends.

Recent books or movies you’ve enjoyed? Trainwreck, “We are not Ourselves” by Matthew Thomas

Favorite vacation taken? Our 25th anniversary trip to So Africa, Zimbabwe and Botswana

If you were not in a spa career, what would you be doing? I’d probably be Executive Director of a non-profit or travelling the world to experience healing cultures everywhere.

Spa/Facility info:

What best describes your business?  creator of events focused on spa, wellness, food, beauty and travel

Anything else you would like to share? I create wellness journeys combining wellness of mind, body, spirit and community

 

Monique Jutila of Spa Grande | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Spa Grande

Website: www.grandwailea.com

How did you end up in the industry? I got my start in the spa industry teaching fitness classes at the Ritz-Carlton spa in Kapalua in 1992. While working for the Ritz, I attended massage school in 1994 and joined Spa Grande in 1995 after receiving my Hawaii state license.

If you are not working…what are you doing? I love to swim, bike and run! I have been competing in triathlons for most of the past 20 years. It is more than just a sport for me now, it’s a lifestyle.

Recent books or movies you’ve enjoyed? Essentialism by Greg Mckeown

Favorite vacation taken? 10-day cycling trip through Western Sicily

If you were not in a spa career, what would you be doing? Getting advanced degrees in Exercise Physiology or Biomechanics

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 50,000

How many treatment rooms do you have? 40

What new treatments have you added recently? Green Coffee and Vanilla Bean Body Treatment

What is your signature treatment? Pala’au Journey

 

Jackie Yulo of Awili Spa and Salon – Andaz Maui at Wailea | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Awili Spa and Salon / Andaz Maui at Wailea

Website: www.maui.andaz.hyatt.com

How did you end up in the industry? I started my career with Hyatt hotels as a Front Office Agent, the progressed into a Corporate Management Training program. At that time I was able to spend a few weeks in the spa and I immediatly fell in love! I loved the fact that I could still work at a resort but operate a small business within a larger business, and provide a more intimate relaxing experience to our guests that they could not get anywhere else on property. I have always been into fitness and natural healing, so I knew this was a perfect fit for me. The rest is history!

 

Favorite vacation taken? I had the opportunity to travel to Japan to visit my husbands sister, it was an amazing experience!

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 14,000 Sq Ft

How many treatment rooms do you have? 10

What new treatments have you added recently? Most recently we incorporated a local coconut milk to all of our body treatments. The wamr coconut milk is lightly drizzled and massaged into the skin for a nutrient rich hydration prior to application of a warm sugar scrub. Our guests have really loved this tropical enhancement and hydration.

What is your signature treatment? Apothecary Blending Experience. It can be added onto any body or facial service. The guest works one on one with our apothecary consultants to create a custom product for their treatment.

What percentage of your business comes from Retail sales? 15%

 

Deborah Poland of Skin 2NV | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Skin 2NV

Website: www.skin2nv-coolsprings.com

How did you end up in the industry? After spending 25 years in corporate America, I decided to do something l loved. I have always been a great customer of spas.

If you are not working…what are you doing? At the gym or yoga class, reading, or having a massage.

Recent books or movies you’ve enjoyed? Contagious: Why Things Catch On by Jonah Berger

Favorite vacation taken? Maui

If you were not in a spa career, what would you be doing? I would have an organic farm growing herbs, vegetables, and making cheese from goats milk.

Spa/Facility info:

What best describes your spa? Day Spa (no hair services)

Total square footage of your facility? 2,100

How many treatment rooms do you have? 6

What new treatments have you added recently? Organic Spray Tanning

What is your signature treatment? Skin 2NV Signature Facial

What percentage of your business comes from Retail sales? 50%

Anything else you would like to share? We incorporate infrared saunas with facial and body treatments.

 

Karen Raasch of Continuum Pedicure Spas | Mover & Shaker

Interesting things about you and the business you are in?

Company Name: Continuum Pedicure Spas

Website: MyContinuumPedicure.com

Title: Sales and Marketing Director

Years in the Industry: 34

Please note the top 3 unique things people should know about your business. The owners invented and patented the worlds first pedicure spa. We are innovators, not duplicators. I’ve been with them since the beginning of this adventure.

We are a family owned and operated company. We will treat you like part of our family. As a result, our customer service is the best in the industry.

Our spas may cost a bit more but the quality is unsurpassed. Most components are made in the USA.

What is the “hot offering” in your selection of products, and why? We offer a complete line of pedicure spas and accessories, really something for every price point and decor. We will be coming out with several new additions to our line in 2016, so stay tuned!

Give us one or two tips on the best products to retail. We had two salons in Wisconsin and the best retail products were hand creme/lotion and nail polish. Who can resist a good hand creme or a new color of nails!

What trade shows do you like to attend? We are at every major trade show and quite a few local or regional shows too. We have our own booths and partner with distributors too.

What do your clients tell you they love about your business and how you operate? They love the customer-driven approach we have developed over the years. Our partnerships are extremely important to us and we value our partners contribution to this wonderful, wacky industry.

What is the top challenge you’re able to solve for your clients? We will ensure that you get the right pedicure spa for your needs.

What trends do you see coming this year? I see more customizing and exciting color and texture options then ever before!

If you are not working…what are you doing? I am an animal advocate and spend a lot of time working to change laws for the better treatment of animals (domestic and wild). I volunteer with our local animal shelter in the wildlife rescue and rehab area, and I am a volunteer for a cat rescue and adoption organization. We have a lot of animals in my home- from cats to birds, turtles, a tortoise and more. My husband and I enjoy cooking together, we are vegetarians and enjoy putting our own twist on tried and true recipes.I spend time with my husband renovating our home which was built in 1896. That can be challenging! I also like to dabble in photographer and photo editing. And I am an avid on-line shopper!

Recent books or movies you’ve enjoyed? Trade publications and catalogs are found everywhere I am!

Favorite vacation taken? It was a working vacation. I was in England, working a trade show booth with a very good distributor. They took such good care of me, showing me all the sights and we went to the Phantom of the Opera, had the best dinners, worked the show shoulder-to-shoulder. I made friends for life!

If you were not in a spa career, what would you be doing? I would be working with animals. Most likely doing wildlife rehabilitation.

Anything else you would like to share? I welcome all who wish to network to contact me.

 

 

Pamela Margolis of the Ivy Spa Club | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Ivy Spa Club

Website: www.IvySpaClub.com

How did you end up in the industry? I ended up in the spa industry as a change in my career path from HR.

If you are not working…what are you doing? When I am not working I enjoy cooking, sewing and other crafts and spending time with my grandchildren.

Recent books or movies you’ve enjoyed? I loved the book the Nightingale

Favorite vacation taken? My favorite place for a vacation is Kauai

If you were not in a spa career, what would you be doing? Since I enjoy interacting with people it would be doing something with children.

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 12,000

How many treatment rooms do you have? 14

What new treatments have you added recently? A new body treatment from Sothy called Art DeBeaut’e

What is your signature treatment? The ivy Signature Expereience

What percentage of your business comes from Retail sales? 15%

Anything else you would like to share? My favorite part of the spa is having made a difference in the day for a guest.

 

Hernando Del Castillo of The Palms Spa AVEDA | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: The Palms Spa AVEDA

Website: http://www.thepalmshotel.com/spa/

How did you end up in the industry? I started working 15 years ago at Saturnia Spa at the Doral Golf Resort & Spa as a Spa front desk Agent. The spa industry has taken me down many roads. I have been a Spa Trainer, Spa Front Desk Manager, Spa Operations Manager, and finally as a Spa Director. I have been able to work with wonderful spa lines like ESPA and Aromatherapy associates. I have work at wonderful Spa’s like The Mandarin Oriental, Miami & Acqualina Spa by ESPA. I am currently the Spa Director at The Palms Spa AVEDA. I feel honor to work for this wonderful company that cares about the world we live in and it is a driving force in impacting the environment and people globally.

If you are not working…what are you doing? I Love to Dance and Travel. Put on some good Salsa and Bachata and you will see me in the dance floor. I love to visit new places and experience different cultures.

Recent books or movies you’ve enjoyed? “The Alchemist” by Paulo Coelho really change my life and made me grateful about being in the service industry.

Favorite vacation taken? Santo Domingo, Dominican Republic

If you were not in a spa career, what would you be doing? I love kids! I would be an Elementary Teacher

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 5,000

How many treatment rooms do you have? 8

What new treatments have you added recently? 80 min Stress-Fix Treatment Massage & Stress-Fix Salt Scrub

What is your signature treatment? The Palms Signature

What percentage of your business comes from Retail sales? 20%

 

Holly Byerly of Hayes Valley Medical & Esthetics | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Hayes Valley Medical & Esthetics

Website: www.hayesvalleymed.com

How did you end up in the industry? I’ve always been passionate about a healthy lifestyle, from eating a healthy diet to knowing what ingredients to avoid or search out for my skin and hair. I grew up in Eugene, Oregon, so not much of a “spa” town. It never kept me from requesting information from beauty schools around the country and trying to find the best one while I was in high school. I ended up heading to Seattle, WA right after I graduated to attend a manicuring program, and then when I finished that, I took the esthetics program. I haven’t looked back once and thought “Did I make the right choice?” I know for certain that I did, my jobs have rarely felt like “work”.

If you are not working…what are you doing? When I am not working, you will find me on my way to the airport to visit a far away land or NYC or out in the hills of Napa cooking at my friend’s ranch. Shopping, eating, cooking or enjoying catch up time with friends.

Recent books or movies you’ve enjoyed? I just re-read Papillon, a Book by Henri Charrière. Its always inspirtational – to read this true story and see how he perservered and survived through such incredible challenges.

Favorite vacation taken? I have to choose only one?! Probably my trip to Manila, Philippines with a 22 hour layover in Dubai. Such excellent adventures and shopping!

If you were not in a spa career, what would you be doing? I would have animals and a massive garden – and I would cook. This would also be a retreat for healthy cooking classes where people could learn to garden, learn about foraging wild plants and how to create healthy meals. Someone else would have to run the spa part of it…

Spa/Facility info:

What best describes your spa? Medical Spa

Total square footage of your facility? 1,500

How many treatment rooms do you have? 3

What new treatments have you added recently? We recently added Microcurrent Facials, Probiotic Facials, B12 Injections, Restylane Silk Injectables, and will soon be adding a skin firming body treatment.

What is your signature treatment? Botox for the med side, Microdermabrasion facials for the spa side.

What percentage of your business comes from Retail sales? 20%

Anything else you would like to share? I LOVE this industry!

 

Ginger McLean of Walt Disney World | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Walt Disney World

Website: disneyworld.com/spas

How did you end up in the industry? I joined the opening team at the Spa at The Grove Park Inn in Asheville, NC and never looked back. It has been an extraordinary career, exciting experience and still going strong.

Recent books or movies you’ve enjoyed? How we Decide by Jonah Lehrer

Favorite vacation taken? So many favorites…, most recently South of France, Paris, Glamping in Western NC; I love to travel.

If you were not in a spa career, what would you be doing? Can’t imagine not being in a spa career; it would definitely still be Wellness oriented.

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? Multiple locations

How many treatment rooms do you have? 39

What new treatments have you added recently? Authentic Aromatherapy Massage, Body and Facial experiences; Men’s facial.

What is your signature treatment? Grand Floridian Signature Massage and Body Wrap

What percentage of your business comes from Retail sales? 5%

 

 

Kelleye Heydon of Coeur d’Alene Casino Resort Spa Ssakwa’q’n | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Coeur d’Alene Casino Resort Spa Ssakwa’q’n

Website: www.cdacasino.com

How did you end up in the industry? I have a degree from Eastern WA University in Recreation and leisure services. I started out of college working for a resort in Oregon, running the pool and doing activities for the guests. After 2 years I was asked to take over the spa that was not doing well financially. I didn’t know much about spa’s, besides going to them. I got a crash course that first year and never looked back – now it’s been almost 20 years!

If you are not working…what are you doing? If it’s Football season, you can find me cheering on my EWU Eagles! I also serve on the Alumni board for Eastern WA Univ, which keeps me busy.

Recent books or movies you’ve enjoyed? Loved reading Wild

Favorite vacation taken? Always fun trips traveling with my College football team to watch them play.

If you were not in a spa career, what would you be doing? I can’t imagine not doing what I am doing now, however, if I was doing something different, I would be a sports broadcaster.

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 15,000

How many treatment rooms do you have? 10

What new treatments have you added recently? We recently brought on Babor Skincare, with 6 new facials.

What is your signature treatment? Scared Forest Massage

What percentage of your business comes from Retail sales? 35%

 

Cleo Londono of Metamorphosis Day Spa | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Metamorphosis Day Spa

Website: www.metspa.com

How did you end up in the industry? I was influenced by my grandmother.

If you are not working…what are you doing? I spend all my free time with my children and we travel.

Recent books or movies you’ve enjoyed? The Arquitect’s Apprentice by Elif Shafak And The Autobiography of Henry VIII by Margaret George

Favorite vacation taken? Ireland and Wales

If you were not in a spa career, what would you be doing? Teacher or Travel guide

Spa/Facility info:

What best describes your spa? Day Spa (no hair services)

Total square footage of your facility? 1,600

How many treatment rooms do you have? 6

What new treatments have you added recently? Phytomer Eye treatment and Seaweed Body wrap

What is your signature treatment? Metamorphois Signature Massage and Facial

What percentage of your business comes from Retail sales? 20%

 

 

Theron Puccinelli of The Saguaro Hotel| Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: The Saguaro Hotel

Website: thesaguaro.com

How did you end up in the industry?  have a degree in exercise physiology and initially was involved in fitness facility management but gradually became more interested in overall wellness management. The spa industry was a natural fit and I have never wanted to do anything else.

If you are not working…what are you doing? Crossfit

Recent books or movies you’ve enjoyed? Mr. Holmes

Favorite vacation taken? Hawaii is always #1 …any island

If you were not in a spa career, what would you be doing?  would most likely be involved in art gallery management.

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 1,325

How many treatment rooms do you have? 6

What new treatments have you added recently? Intraceuticals and SpaRitual hand and foot treatments

What is your signature treatment? Desert Essence Poultice Massage

What percentage of your business comes from Retail sales? 20%

 

 

Heather Reck of Spa Helani, a Heavenly Spa by Westin | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Spa Helani, a Heavenly Spa by Westin

Website: www.westinkaanapali.com/spa/overview

How did you end up in the industry? I have a true passion for health and wellness.  After making a transition from the fitness industry after a 10+ year journey, spa was the next best path to expand my background and continue to grow.  I began as a service provider doing massage and esthetics after completing school and then moving into management.

If you are not working…what are you doing? You can find me in the pacific ocean paddling outrigger canoe, hiking one of amazing hikes.

Recent books or movies you’ve enjoyed? Train Wreck

Favorite vacation taken? Greece

If you were not in a spa career, what would you be doing? Traveling the World

Spa/Facility info:

What best describes your spa? Resort/Destination Spa

Total square footage of your facility? 12,000

How many treatment rooms do you have? 14

What new treatments have you added recently? Ocean Ritual: Plunge into the healing power of the sea and discover Ocean Memory, an aquatic and sensorial journey.  This three-step marine sensation offers an Ocean Memory Scrub, a massage with Mineral Sea Salt stamps and a Tingling Algae Mousse wrap-an invitation to pure bliss.  Let the body rediscover the wonders of the ocean and ultimately emerge renewed on a wave of vitality and exhilaration.

What is your signature treatment? Polynesian Ritual: Inspired by age old traditions, this relaxing sensory spa ritual transports you to the sacred islands of Polynesia.  Start your journey with a coconut shell, white sand, sea salt and Tahitian vanilla scrub from Taha’a. Next journey to Bora Bora for a slow and relaxing massage, accompanied by sand pouches, that relax the muscles deep down. Your final stop is in Raiatea with the application of a sacred golden Monoi oil

What percentage of your business comes from Retail sales? 15%

Anything else you would like to share? If you have never made a visit to Hawai’i you should add it to your bucket list.  It is an amazing and magical place!

 

Susie Hammer of the WTS International | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: WTS International

Website: www.wtsinternational.com

How did you end up in the industry? I started as a personal trainer, moved into a fitness director role. Then got an opportunity to work in the Caribbean, the fitness facility had a spa component and I fell in love.

If you are not working…what are you doing? Running or Eating

Recent books or movies you’ve enjoyed? Old Man and the Sea

Favorite vacation taken? Any trip to St. John, USVI

If you were not in a spa career, what would you be doing? Running a bar on the beach.

Spa/Facility info:

What best describes your spa? Spa Management Company

Total square footage of your facility? Varies

How many treatment rooms do you have?

What new treatments have you added recently? Hydrafacial, Singing Bowls, Hydraterm

What is your signature treatment? Varies

What percentage of your business comes from Retail sales? 15-20%

 

 

Damien Craft of the Four Seasons Hotel Westlake Village | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Four Seasons Hotel Westlake Village

Website: www.fourseasons.com

How did you end up in the industry? My Father was a massage therapist for over 30yrs. I grew up in the wellness industry.

If you are not working…what are you doing? Spending time with my two daughters, playing bass guitar and watching sports on tv.

Recent books or movies you’ve enjoyed? American Sniper, Mike Tyson Undisputed Truth

Favorite vacation taken? Headed to Spain this month

If you were not in a spa career, what would you be doing? Professional golfer(This is a fantasy right)

Spa/Facility info:

What best describes your spa? Wellness Center

Total square footage of your facility? 41,000

How many treatment rooms do you have? 28

What new treatments have you added recently? Infra Red Detox Wrap.

What is your signature treatment? Honey Lavendar Cocoon

What percentage of your business comes from Retail sales? 10%

 

 

Tiffany Amorosino of Bella Sante Day Spa/Med Spa | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Bella Sante Day Spa/ Med Spa

Website: www.bellasante.com

How did you end up in the industry? After a few jobs out of college I knew I wanted to do something in beauty. Somehow I befriended someone in the industry who showed me the ropes.

If you are not working…what are you doing? Spending time with family and friends and traveling

Recent books or movies you’ve enjoyed? Just finished Ken Follett’s World Without End and only watch PG 13 with my kids!

Favorite vacation taken? We went to Jackson Hole WY this past summer- best vacation of our lives

If you were not in a spa career, what would you be doing? Getting a facial, massage and maybe a manicure — no joke—spa industry folks never take time for themselves.

Spa/Facility info:

What best describes your spa? Day Spa and Salon/Med Spa

Total square footage of your facility? We have three spas each between 3-5K feet

How many treatment rooms do you have? 40

What new treatments have you added recently? Skinpen (microneedling) , Silk Therapeutics facial, Moraccan Oil pedicures

What is your signature treatment? Hydrafacial

What percentage of your business comes from Retail sales? 25-20%

 

 

Gloria Ah Sam of the Ojai Valley Inn & Spa | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Ojai Valley Inn & Spa

Website: www.ojairesort.com

How did you end up in the industry? I started in the beauty industry with Clinique, Chanel and Frederick Fekai. I opened the first Aveda Lifestyle Salon and Spa in the state of Hawaii and that shifted my focus to a more wellness focus.

If you are not working…what are you doing? Walking the beach or trail. Spending time with my husband, dog Roxy and family.

Recent books or movies you’ve enjoyed? Wild-the book

Favorite vacation taken? Hawaii…always Hawaii.

If you were not in a spa career, what would you be doing? Something connected to wellness and/or hospitality.

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 31,000

How many treatment rooms do you have? 25

What new treatments have you added recently? Somadome meditation sessions and Warm Himalayan Salt Stone Massage.

What is your signature treatment? The Kuyam

 

 

Monica Donato of Omni Rancho Las Palmas Resort & Spa | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Omni Rancho Las Palmas Resort & Spa

Website: www.spalaspalmas.com

How did you end up in the industry? From an early age, I was exposed to the wellness industry when I saw my grandmother receiving massages as a form of therapy to help relive some of her discomfort. I knew that I wanted to be a part of this industry and was delighted to have had the opportunity to work in a resort spa early in my career. I instantly fell in love with the spa and hospitality industry! Spa services have a way of unwinding people and helps them refocus their energy on their overall health and well-being .

Recent books or movies you’ve enjoyed? Multipliers written by Liz Wiseman

If you were not in a spa career, what would you be doing? Psychologist for children/young adults

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 20,162

How many treatment rooms do you have? 26

What new treatments have you added recently?  Fall specials to include a Warm Apple Cider scrub and Vanilla Chai Massage

What is your signature treatment? Hydrating Coco Mango Ritual

What percentage of your business comes from Retail sales? 17%

 

 

Caroline Edimo of The Garden Spa & Beauty | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: The Garden Spa & Beauty

Website: www.thegardenspamiami.com

How did you end up in the industry? Because this my favorite place in the world.  I love spas.  I had a cosmetics shop in Paris and when we found this space here in Miami, we jumped on the opportunity!

If you are not working…what are you doing? Taking care of my baby girl.

Recent books or movies you’ve enjoyed?  Recent?no lol but i love match point from Woody Allen, and one of my favorite author is Harlan Coben.

Favorite vacation taken? Spain!

If you were not in a spa career, what would you be doing? Rockstar because i love to sing.

Spa/Facility info:

What best describes your spa? Day Spa and Salon

Total square footage of your facility? 5,000

How many treatment rooms do you have? 5

What new treatments have you added recently?  Oxygen facial

What is your signature treatment? Vitamin c facial

What percentage of your business comes from Retail sales? 20%

Anything else you would like to share? We just opened 🙂 and we will be a Clarins spa in October.

 

Jenny Bradley of Four Seasons Spa Atlanta | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Four Seasons Spa Atlanta

Website: www.fourseasons.com/atlanta

How did you end up in the industry? Lived in a resort ski town for a summer in college, worked as a Spa concierge and loved the industry. Knew that was what I wanted to do once I graduated!

If you are not working…what are you doing? Reading, Taking barre and yoga classes, getting outside, dinner with friends, being involved in my church

Recent books or movies you’ve enjoyed? Boys in the Boat

Favorite vacation taken? Amalfi Coast

If you were not in a spa career, what would you be doing? Own a bridal boutique!

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 8,400

How many treatment rooms do you have? 10

What new treatments have you added recently? Hydrafacial, Cupping, Soon will have Micro-needling and Ashiatsu

What is your signature treatment? The Midtown Massage

What percentage of your business comes from Retail sales? 18.6%

 

 

Derek Hofmann of The Spa at Four Seasons Resort Orlando | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: The Spa at Four Seasons Resort Orlando

Website: www.fourseasons.com/orlando

How did you end up in the industry? I was hired as a Guest Service Specialist at a start up Day Spa in Santa Monica…and fell in love with the industry.

If you are not working…what are you doing? Enjoying time with family, staying active, exploring new experiences…

Recent books or movies you’ve enjoyed? I do need to find more time for these…

Favorite vacation taken? Punta Mita, Mexico

If you were not in a spa career, what would you be doing? Hmmm…something that incorporates body and mind. I love engaging in active and creative pursuits. Now you have me thinking!

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 13,000

How many treatment rooms do you have? 18

What new treatments have you added recently? Geneo 3-in-1 Facial, an eclectic array of poolside treatments, we also have some new couple’s experiences on the horizon.

What is your signature treatment? Body – La Floridian, Massage – Sticks & Stones, Face – Geneo 3-in-1 Facial

What percentage of your business comes from Retail sales? 12%

Anything else you would like to share? I’d like to share positive energy!

 

Scott Black of Bombshell | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Bombshell

Website: www.ilovebombshell.com

How did you end up in the industry? During the economic downturn in 2009 my wife got let go of her general manager position at a well know spa and she returned to her roots as a master Aesthetician doing services again out of a rented 8×10 room in a large building. One customer at a time we delivered 5 diamond style service while anticipating the needs and wants of our growing clientele. Old fashioned hustle and vision grew this to 4 locations in 6 years for us.

If you are not working…what are you doing? My downtime is spent running ultra marathons at the 100 mile distance. I am called many things…mostly crazy.

Recent books or movies you’ve enjoyed? The Virgin Way by Richard Branson and Great by Choice by Jim Collins among many others. I can’t read enough.

Favorite vacation taken? I have fun everywhere but always enjoy the flavor of Miami

If you were not in a spa career, what would you be doing? Running a hotel and giving helicopter skiing tours!

Spa/Facility info:

What best describes your spa? Day Spa and Salon

Total square footage of your facility? 2,500

How many treatment rooms do you have? 4

What new treatments have you added recently? Specialty brow services

What is your signature treatment? Brazilian Waxing

What percentage of your business comes from Retail sales? 12%

Anything else you would like to share? My passion for the industry and creating experiences makes it a joy to come to work. My favorite quote is “Luck is the residue of design”

 

LeAnne Velona of Marinello Schools of Beauty | Mover & Shaker

Interesting things about you and the business you are in?

Spa/Company Name: Marinello Schools of Beauty

Website: www.marinello.com

How did you end up in the industry? I was looking for an industry that I enjoyed going to work and helping other in.

Recent books or movies you’ve enjoyed? Global Spa

Favorite vacation taken? Sailing through the BVI

If you were not in a spa career, what would you be doing? Nutrition Coach

Spa/Facility info:

What best describes your spa? School to develop Spa Professionals

Total square footage of your facility? 38 Esthie/Massage Campuses

How many treatment rooms do you have? 175

What new treatments have you added recently? Microdermabrasion

What is your signature treatment? We do not have one we teach variety

What percentage of your business comes from Retail sales? 5

 

 

Johanna DiMartino of Bliss Spa | Mover & Shaker

www.wfortlauderdalehotel.com/fort-lauderdale-spa

Interesting things about you and the business you are in?

Spa/Company Name: Bliss Spa

Website: www.wfortlauderdalehotel.com/fort-lauderdale-spa

How did you end up in the industry? I accepted a job as a Spa Concierge to get my foot in the door for the Marketing Department. As I came to my 6 months required to transfer department, I started to realized how big the spa industry was and became very interested in learning more about it.

If you are not working…what are you doing? I love to travel, meditate, go to the beach and spend time with my family and nephews.

Recent books or movies you’ve enjoyed? Book of Secrets by Deepak Chopra

Favorite vacation taken? Australia

If you were not in a spa career, what would you be doing? Probably in marketing or maybe real estate

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 4,000+

How many treatment rooms do you have? 5

What new treatments have you added recently? Multifaceted facial

What is your signature treatment? Triple Oxygen Facial and Blissage 75

What percentage of your business comes from Retail sales? 45%

 

 

Patrick McDirmit of Marilyn Monroe Spas | Mover & Shaker

www.marilynmonroespas.com

Interesting things about you and the business you are in?

Spa/Company Name: Marilyn Monroe Spas

Website: www.marilynmonroespas.com

How did you end up in the industry? Just after moving from Indianapolis to Orlando (nearly 15 years ago), I needed a quick job prior to really starting to look for my “career job”. I answered an ad in a newspaper for a company that was offering a role within a fitness center. I began as a fitness attendant, 3 months later interviewed for a Director of Fitness Centers and Salons position. I got the role and have learned my way through my career with the help of some incredible mentors.

Recent books or movies you’ve enjoyed? Rework by Jason Fried

Favorite vacation taken? Octoberfest 2009 and 2012

If you were not in a spa career, what would you be doing? Coaching

Spa/Facility info:

What best describes your spa? Day Spa and Salon

Total square footage of your facility? 1400 – 3500

How many treatment rooms do you have? 7

What new treatments have you added recently? In the process of adding Microdermabrasion.

What is your signature treatment? All things glamour!

 

 

Alicia Howell of The Spa at Ballantyne | Mover & Shaker

www.spaballantyne.com

Interesting things about you and the business you are in?

Spa/Company Name: The Spa at Ballantyne

Website: www.spaballantyne.com

How did you end up in the industry? I was an office manager for 10 yrs in a dental office and wanted to work somewhere that clients were happy to come see me. i went back to school and got my Massage Therapy License. I started working at a new spa prior to grnad opening as a receptionist while waiting on the state to issue my license, the director quit and I was the only one with any previous management experience so I kind of fell into the role, that was in 1999 and I have been doing it ever since. I have been very lucky to work at some wonderful locations over the past 15 years and always enjoy a challenge. I have been at The Spa at Ballantyne for a little over 3 1/2 years now.

Recent books or movies you’ve enjoyed? Hunger Games series

Favorite vacation taken? Abacos Bahamas

If you were not in a spa career, what would you be doing? free-diving in the caribbean

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 20,000

How many treatment rooms do you have? 18

What new treatments have you added recently? Non-surgical cosmetic surgery services. We recently teamed with Dr. Robert Graper,owner of Graper Cosmetic Surgery and we are now offering dermaplaning, microneedling, peels, Botox, Juvaderm, Voluma and Cool-Sculpting.

What is your signature treatment? Carolina Lavender Package

What percentage of your business comes from Retail sales? 15%

 

 

Susie Marquez | Mover & Shaker

www.marriottgrand.com

Interesting things about you and the business you are in?

Spa/Company Name: Marriott’s Grand Hotel

Website: www.marriottgrand.com

How did you end up in the industry? I helped open the first school of massage therapy in Mobile, Alabama, taught there for 4 years and had two private practices. Fifteen years ago I was approached to plan and help design the first resort spa in the area and the rest is and has been a lovely journey! I am such a lucky girl!

If you are not working…what are you doing? Ballroom dancing with my husband, dreaming up the next exotic trip to go on and playing with my two awesome shi-poo dogs, Mr. Woofy and Mr. Pico!

Favorite vacation taken? Without question, India and the tiger safari!

If you were not in a spa career, what would you be doing? Medicine – I love reading anatomy and medical books cover to cover!

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? approximately 20,000

How many treatment rooms do you have? 9

What new treatments have you added recently? We are about to add cupping and cranio sacral therapy

What is your signature treatment? Babor facial

What percentage of your business comes from Retail sales? 24%

 

Stefano Bartoli of The Spa at Harrahs | Mover & Shaker

www.Caesars.com

Interesting things about you and the business you are in?

Spa/Company Name: The Spa at Harrahs

Website: www.Caesars.com

How did you end up in the industry? I came out to Las Vegas to help run a Pain management clinic. The doctor fell and broke two vertebrae and was no longer practicing medicine. I never got the the chance to work there. I had a friend who worked at the spa and told me that Harrahs had a full time massage therpist opening. I applied and got the job because the managers thought that my sports medicine and rehab background could help the spa. I’ve been here for 14.5 years now and love it.

If you are not working…what are you doing? I study martial arts and spend time with my daughter who will be running off to college next year. Time sure flies!

Recent books or movies you’ve enjoyed? American sniper, The Shadow of My Father

Favorite vacation taken? Trips to Italy

If you were not in a spa career, what would you be doing? I would be teaching, probably in Finance. I have an MBA and loved learning about the financial world.

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 8,000

How many treatment rooms do you have? 9

What new treatments have you added recently? We just added our hand, hand, & foot bliss. We are using Jindilli products and love them!

What is your signature treatment? Harrahs signature massage and facial

What percentage of your business comes from Retail sales? 10%