Crystal Mountain promotes Stephanie Scott to VP of Retail & Wellness Services

THOMPSONVILLE, MI – Crystal Mountain is pleased to announce that Stephanie Scott has been named the resort’s Vice President of Retail and Wellness Services.

As part of this new executive role, Scott will oversee the design, development and execution of digital and on-site retail strategy, promotion and customer experience which includes the resort’s Kinlochen, Peak Boutique and Park at Water’s Edge shops as well as soft goods within the Mountain Market. She continues her leadership role at Crystal Spa where she has spent nearly a decade. Under her guidance, the spa has been ranked the highest in Michigan by Spas of America and No. 22 on its most recent national Top 100 list. 

“The guest experience that Stephanie has helped create at Crystal Spa has made it a vibrant part of our business in all four seasons,” said Chris MacInnes, president of Crystal Mountain. “We know that she will do the same for the shopping experience at Crystal.”

Stephanie joined Crystal Mountain in 2010 as the Spa Sales Manager and was promoted to Spa Manager a year later before being named Director of Spa and Wellness in 2013. In 2016, management of the Four Seasons Club, the resort’s premier members program, was added to her responsibilities. During her tenure spa services have grown 45%, spa retail sales have more than tripled and Four Seasons Club membership has grown 32%.

A graduate of Northern Michigan University, Stephanie is also active in the community serving on the Frankfort School Board, Paul Oliver Memorial Hospital Community Health Committee and the Frankfort-Elberta Education Foundation. She resides in Frankfort with her husband and daughter and in her spare time enjoys the beach, traveling, and all the outdoor activity northern Michigan (and Crystal Mountain) has to offer.

Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan’s only alpine slide, the Park at Water’s Edge, Michigan Legacy Art Park, weddings and a conference center.

Mover and Shaker: Susan Preston

Susan Preston has built a positive reputation in the insurance industry by providing quality services to the permanent cosmetic, tattoo and beauty industries since 1993. To better serve the industry, PPIB President, Susan Preston, set up a nonprofit association for permanent cosmetic technicians that sets and promotes industry standards.

Named to IBA’s Hall of Fame in 2017, Preston was also named as one of their Elite Women in Insurance in June of 2019. A renowned speaker and writer, Susan has also worked with governing bodies in setting regulations for her fields of expertise.

Outside of insurance, Preston sits on three nonprofit boards and chairs the board of the Luther Burbank Center in Northern California.

Reach out to Susan:

Mover and Shaker: Elaine Perhach

Aura spa opened in 2009 and currently has 4 locations in Washington, D.C. and expanding to Ballston, Virginia in 2020. Elaine Perhach has been a licensed Massage Therapist since 2007. She enjoys traveling and experiencing new spa’s during her travels.

Check out Aura Spa HERE or reach out to Elaine at:

One-On-One with Spa Industry Association president Allan Share

Join us getting to know the man being the Spa Industry Association…

Who or what inspires you?

I was fortunate to have to amazing mentors; my Dad who taught me street smarts and my father-in-law who taught me business.

What’s your favorite part of the day?

Absolutely a morning person. I’m always excited to get out of bed.

What makes your company unique?

Our association has a free membership option. I started this when I took over in 2010, recognizing the recession gave our members limited resources, but needed the information we provide.

What’s the most fun part of your job?

The people. I’m a relationship person and I feel like I have 10,000 friends in our industry.

If you could change one thing about yourself, what would it be?

Be better at slowing down. I feel like a cook in the kitchen and have to work  hard to meditate, massage, slow down in general.

What keeps you up at night?

I sleep like a baby.

What part do you find most challenging?

Lemons to Lemonade. I’ve always embraced the challenges, bring them on!

Tell us something most people don’t know about you.

I am a voracious reader (and I love action movies).

What’s your favorite family activity?

Having them around. I’ve been married 33 years, 3 kids, 3 grandkids and it makes me smile when we’re together.

Mover and Shaker: Mina Chang

CareCredit, a part of Synchrony Bank, has been helping patients access care for 30-plus years. CareCredit’s health, wellness, and beauty credit card offers promotional financing options to help your guests fit the treatments and procedures they want into their monthly budget.  Mina Chang, Relationship Manager with CareCredit, has 9-plus years of cosmetic industry expertise and relationship-management experience.  

Reach out to Mina: (855) 860-9034