Hernando Del Castillo
The Palms Spa AVEDA
Interesting things about you and the business you are in?
Spa/Company Name: The Palms Spa AVEDA
How did you end up in the industry? I started working 15 years ago at Saturnia Spa at the Doral Golf Resort & Spa as a Spa front desk Agent. The spa industry has taken me down many roads. I have been a Spa Trainer, Spa Front Desk Manager, Spa Operations Manager, and finally as a Spa Director. I have been able to work with wonderful spa lines like ESPA and Aromatherapy associates. I have work at wonderful Spa’s like The Mandarin Oriental, Miami & Acqualina Spa by ESPA. I am currently the Spa Director at The Palms Spa AVEDA. I feel honor to work for this wonderful company that cares about the world we live in and it is a driving force in impacting the environment and people globally.
If you are not working…what are you doing? I Love to Dance and Travel. Put on some good Salsa and Bachata and you will see me in the dance floor. I love to visit new places and experience different cultures.
Recent books or movies you’ve enjoyed? “The Alchemist” by Paulo Coelho really change my life and made me grateful about being in the service industry.
Favorite vacation taken? Santo Domingo, Dominican Republic
If you were not in a spa career, what would you be doing? I love kids! I would be an Elementary Teacher
What best describes your spa? Resort/Hotel & Spa
Total square footage of your facility? 5,000
How many treatment rooms do you have? 8
What new treatments have you added recently? 80 min Stress-Fix Treatment Massage & Stress-Fix Salt Scrub
What is your signature treatment? The Palms Signature
What percentage of your business comes from Retail sales? 20%