Osa Mallo

Osa Mallo

Spa Director at The Spa at Mandarin Oriental, Miami

Interesting things about you and the business you are in?

Spa/Company Name: The Spa at Mandarin Oriental, Miami

Website: mandarinoriental.com/miami

How did you end up in the industry? After Swiss Hotel school, I worked in Rooms and F&B, then was offered a job in the spa department. Loved it and 20 years later I am still in the Spa industry!

If you are not working…what are you doing? Spending time with my kids.

Favorite vacation taken? Barcelona

If you were not in a spa career, what would you be doing? Having my own pastry business!

Spa/Facility info:

What best describes your spa? Resort/Hotel & Spa

Total square footage of your facility? 15,000

How many treatment rooms do you have? 17

What new treatments have you added recently? The Year of the Fire Monkey spa treatment

What is your signature treatment? Mandarin Oriental Signature Spa Therapies

What percentage of your business comes from Retail sales? 15%