Osa Mallo
Spa Director at The Spa at Mandarin Oriental, Miami
Interesting things about you and the business you are in?
Spa/Company Name: The Spa at Mandarin Oriental, Miami
Website: mandarinoriental.com/miami
How did you end up in the industry? After Swiss Hotel school, I worked in Rooms and F&B, then was offered a job in the spa department. Loved it and 20 years later I am still in the Spa industry!
If you are not working…what are you doing? Spending time with my kids.
Favorite vacation taken? Barcelona
If you were not in a spa career, what would you be doing? Having my own pastry business!
Spa/Facility info:
What best describes your spa? Resort/Hotel & Spa
Total square footage of your facility? 15,000
How many treatment rooms do you have? 17
What new treatments have you added recently? The Year of the Fire Monkey spa treatment
What is your signature treatment? Mandarin Oriental Signature Spa Therapies
What percentage of your business comes from Retail sales? 15%
